International Returns from the Rest of the World Please keep a record of your order number that is stated on the dispatch note as it will be required to create a return through the returns portal. Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel. You, the customer, will be responsible for the cost of returning the item to us. Simply visit our Returns Portal to create a return label and to find your nearest return location. International Returns from within the EU, USA, Canada, Hong Kong, Australia or New Zealand Please note that using this service you will need to pay postage costs of returning your item. Please return the items using the pre-printed returns label attached. Make sure you keep proof of postage.Īlternatively, it can be shipped back via a service of your choice. Once you have processed your return in the portal, you're ready to post it off.Select your preferred return option: a FREE Royal Mail return label or a paid via Hermes, Collect+, DPD or UPS.You will need your order number and email or postcode or phone number. Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel.There is no need to email us when sending us a return. So feel free to try any of our fantastic range available with our no quibble, no question returns policy. We are more than happy for you to return any of our goods for a refund or exchange within 90 days of receipt, as long as, they are in a resellable condition with all packaging and labels intact. Occasionally though, we know you may wish to make a return. Returns Policy:Īt Military 1st we hope you would be completely satisfied every time you shop with us. If 60 days lapse without any response, the goods are warehoused and disposed of. In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered. Please check with your local delivery office before contacting us about non-delivery. Experience has shown us that in most cases items are returned to us as uncollected when buyers have reported items as undelivered. Genuine postal losses are rare in Europe. Please check delivery price during checkout (charged by weight) Non-Delivery: We always confirm via email that your item has been shipped.Īll delivery prices are for unlimited items: Europe Austria Your package will normally be dispatched on the same or next working day after cleared payment.
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